Exchange & Return Policy

All Sales Are Final (United States)

Each piece is made by hand and no two garments share exactly the same measurements. For the best fit, take your own measurements and add at least 2 inches for comfort. A larger garment can be altered by your favourite seamstress, but a smaller garment cannot be made bigger — please be careful on that point. We do not alter garments and we do not accept returns. All sales are final, so please be sure your measurements and the additional inches for comfort are accurate.

What this means for a United States order: we do not accept returns, we do not offer exchanges, and we do not issue store credit. There is no return window, and because there is no refund there is no restocking fee. Please read the measurement guidance above before ordering, and contact us with any question about fit — we would far rather answer it beforehand.

This section governs United States orders. It does not affect items that arrive damaged or defective, which are handled separately and at no cost to you. Statutory rights for customers in the EU, EEA and United Kingdom are described below and apply in addition to this policy.

All Sales Are Final

Each piece is made by hand and no two garments share exactly the same measurements. For the best fit, take your own measurements and add at least 2 inches for comfort. A larger garment can be altered by your favourite seamstress, but a smaller garment cannot be made bigger — please be careful on that point. We do not alter garments and we do not accept returns. All sales are final, so please be sure your measurements and the additional inches for comfort are accurate.

We do not accept returns or offer exchanges, and there is no return window. Items that arrive damaged or defective are handled separately, at no cost to you. Customers in some regions have additional statutory rights that apply regardless of this policy; those are described below.

Return Shipping Costs

Where a return is available to you, the customer is responsible for return shipping costs; we do not provide prepaid return labels or free returns. Estimated return shipping costs by region:

• United States: all sales are final — no returns or exchanges, so no return shipping arises.
• EU / EEA: 14-day statutory window, $25–55 USD, refund / exchange / credit (no restocking fee). Made-to-order pieces are exempt from the withdrawal right.
• United Kingdom: 14-day statutory window, $25–45 USD, refund / exchange / credit (no restocking fee). Made-to-order pieces are exempt from the withdrawal right.
• Canada: 14-day window, $20–35 USD, exchange or credit.
• Australia: 14-day window, $35–55 USD, exchange or credit.
• Japan: 14-day window, $35–55 USD, exchange or credit.
• Other International: 14-day window, $30–60 USD, exchange or credit.

We strongly recommend using a tracked and insured shipping method, as Kanz Tatreez is not responsible for items lost or damaged during return transit.

Condition Requirements

Where a return is available to you — a statutory EU/UK withdrawal, or an exchange or credit in the international markets listed above — the item must meet the following conditions:

• The piece must be in new, unworn, and unused condition — free from snags, staining, pulled threads, or any signs of wear.
• All original packaging, including the gift box and protective wrapping, must be included and in original condition.
• Any accompanying care instructions should be included where possible.
• Items that show any evidence of wear, alteration, or damage will not be accepted for return or exchange.

These conditions do not apply to items that arrive damaged or defective, which are handled separately below.

How to Initiate a Return or Exchange

This process is for customers with a statutory withdrawal right (EU / EEA and United Kingdom) or an exchange-or-credit entitlement in the international markets listed above, and for any item that arrives damaged or defective. United States orders are final and have no return process.

1. Contact us — Reach out via our contact page or email us within your applicable window. Include your order number and the item concerned.
2. Receive an Authorization — Our team will review your request and provide a Return/Exchange Authorization (RA/EA) number along with shipping instructions.
3. Ship the item back — Package the piece securely in its original packaging and ship it to the address provided. We recommend using a tracked and insured shipping method.
4. Resolution — Once we receive and inspect your item, we will process your exchange or your refund to your original payment method. No restocking fee is deducted.

Items Not Eligible for Return or Exchange

Beyond the all-sales-final policy above, the following are not eligible for return or exchange in any market:

• Custom or made-to-order items — Pieces cut or embroidered to measurements or specifications you supplied. In the EU / EEA and United Kingdom these are the goods exempted from the right of withdrawal by Article 16(c) of the Consumer Rights Directive and the equivalent UK provision. A ready-made one-of-a-kind piece is NOT in this category and keeps its statutory right.
• Sale or clearance items — Items purchased at a reduced price, except where a statutory right applies.
• Items showing signs of wear — Any piece that has been worn, used, altered, or is not in its original new condition.

None of the above limits your remedy for an item that arrives damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately — ideally within 48 hours of delivery. We handle damaged items separately from our standard return policy, at no cost to you:

• Please provide photographs of the damage along with your order number.
• We will arrange for a prepaid return label at no cost to you.
• You may select a replacement piece of equal or greater value, or receive a full refund with no restocking fee.
• If the damage occurred during transit, we will file an insurance claim on your behalf.

Questions?

If you have any questions about our return or exchange policy, please contact our team. We are committed to helping you find the perfect piece.